National Services Manager
Plantforce are a national supplier of technologically advanced plant hire machinery tailored to the construction, rail, major project and energy industries.
Our vision is to be our Customers first choice through safety, sustainability and integrity.
At the heart of our strategy are our people. Plantforce are committed to investing in our people and culture, matching the right people in the right roles from the start. Fostering growth by empowering our people to develop alongside the business, enabling career progression and the creation of new opportunities with on the job training.
As a result of our continued growth we are excited to be recruiting for the role of National Services Manager, if you believe you’re the right candidate, read on to learn more!
Job Purpose:
To lead and manage our national service operations across all depots. As a key member of the Senior Leadership Team, you will oversee workshops, mobile engineers, and workshop management teams—ensuring the consistent delivery of reliable, safe and efficient equipment to our customers.
This role requires a blend of operational excellence, strategic vision, and strong leadership capabilities. You will drive continuous improvement across our service functions, enhance technical capabilities, and support the company’s ongoing growth and innovation.
Main Responsibilities:
Strategic Leadership
- Develop and implement a national service strategy aligned with overall business goals.
- Identify and deliver service innovations and improvements across all regions.
- Provide strategic input at the senior leadership level to guide operational excellence.
Operational & Technical Oversight
- Lead and manage all workshops, mobile engineering teams, and the workshop management teams.
- Oversee planned maintenance schedules, technical service delivery, and rapid effective response to breakdowns.
- Ensure consistent compliance with health and safety regulations, company standards, and industry best practices.
People Management & Development
- Motivate, develop, and support a high performing technical workforce.
- Conduct performance reviews, training plans, and career development plans.
- Foster a culture of accountability, safety, and continuous improvement.
Customer Service & Stakeholder Engagement
- Ensure a professional, efficient, and safe service is consistently delivered to all customers.
- Act as a point of escalation for service-related issues and maintain strong internal and external relationships.
- Work collaboratively with internal teams including Hire Desk and Sales to ensure service alignment with customer needs.
Performance Monitoring & Continuous Improvement
- Define and track KPIs to measure service effectiveness, cost-efficiency, and operational performance.
- Continuously assess and optimise work standards, processes and resources to drive service excellence.
Skills and attributes:
- Proven leadership in a senior service management role within plant hire, construction, or a related heavy equipment industry.
- Strong technical understanding of mechanical repairs, construction plant, and hydraulic systems.
- Experience managing multi-site teams and mobile engineering operations.
- Effective communicator with strong stakeholder and conflict resolution skills.
- Organised and proactive, with a logical approach to prioritisation and problem-solving.
- Proficient in using systems and reporting tools.
- A commitment to high standards, safety, and customer satisfaction.
Essential Requirements and qualifications:
- Right to work in the UK
- IOSH or NEBOSH Health & Safety qualification would be desirable
- Full Driving Licence (required)
Benefits:
- Refer a friend scheme
- Company Car or Car Allowance
- Employee Assistance program
- Wellbeing support
- Generous holiday entitlement, increasing with length of service
- Annual employee satisfaction survey
- Discounted gift card scheme – Saving up to 15% on a huge range of physical and digital gift card from big name retailers.
- Paid volunteer days to support our community team and our chosen charities
- Paid volunteer days for registered individuals within any Government supported roles (e.g. Reservists).
How to apply:
We actively welcome applications from candidates of all backgrounds and experiences. We are committed to creating a diverse and inclusive workforce. Plantforce are an equal opportunity employer and we are happy to discuss any reasonable adjustments needed to support your application or interview process.
For more information please contact Careers@plantforce.com
