Hire Desk Manager – Head Office (Weston Super Mare)
About Us:
Plantforce Rentals is a national, leading provider of plant hire services across the UK. We offer a wide range of equipment and machinery to support construction, civil engineering, and infrastructure projects. As a company committed to customer satisfaction and operational excellence, we are expanding our Hire Desk team and are hiring a sales and customer-focused Hire Desk Manager.
Job Purpose:
As a Hire Manager, you will be responsible for the day to day running of the Hire Desks to ensure that we are delivering an excellent service to the customer and increasing sales revenue. Managing a team of Hire Controllers, you will motivate and develop the team to create a customer-focused approach within their role in this fast-paced environment.
You are the crucial link between our clients, the transport division and our Service & Repair team to ensure that the right equipment is available and delivered to customer sites on time, maintaining high levels of customer satisfaction.
Main Responsibilities:
Team Leadership & Supervision
- Lead, manage and motivate a team of hire desk coordinators to ensure all hire requests are processed smoothly and efficiently.
- Provide training, guidance, and support to staff, ensuring adherence to company policies and procedures.
Hire Desk Operations
- Oversee the day-to-day operations of the hire desk, ensuring that all plant and equipment hire orders are processed accurately and in a timely manner.
- Manage the allocation and dispatch of equipment, ensuring that customer needs are met and that equipment is available when required.
- Ensure that all hire agreements, contracts, and documentation are completed correctly and in line with company standards.
Customer Service & Relationship Management
- Develop and maintain strong relationships with both customers and colleagues, addressing any queries or concerns and resolving issues promptly.
- Ensure high levels of customer satisfaction by ensuring accurate, reliable, and professional service delivery.
- Handle customer complaints or disputes in a calm and effective manner, escalating when necessary.
- Proven experience in a customer-facing, sales-driven role in a plant hire environment.
- Ability to work under pressure, in a time critical environment.
- Excellent attention to detail.
- Excellent communication skills to foster client relationships and drive business opportunities.
- Proficient with MS Office and hire desk software applications. Full training will be given.
Reporting & Administrative Duties
- Using provided reports, monitor fleet utilisation, availability, hire activity and revenue, to identify opportunities for efficiency improvements and increased revenue.
- Ensure that all administrative tasks related to hire contracts, invoicing, and returns are handled efficiently.
Essential Skills & Qualifications:
Experience
- Proven experience working within the plant hire industry, construction, or a related field.
- Previous experience in a managerial or supervisory role within a hire desk environment is highly desirable.
- Strong understanding of construction plant, machinery, and equipment.
Skills & Attributes
- Excellent communication and customer service skills with the ability to build relationships with clients, colleagues, and suppliers.
- Strong organisational skills with a high attention to detail and the ability to manage multiple tasks simultaneously
- Proficient in using hire desk software systems and Microsoft Office (Excel, Word, Outlook).
- Ability to work under pressure, prioritise tasks, and meet deadlines.
- A proactive approach to problem-solving and improving processes.
- A health and safety qualification (e.g., NEBOSH, IOSH) would be an advantage.
Why Join Us?
At Plantforce we offer a dynamic and supportive work environment with opportunities for career development and growth. We pride ourselves on delivering a high level of service to our customers while maintaining a strong safety culture and a commitment to the well-being of our team members.
If you have experience in plant hire and are passionate about delivering excellent customer service, we would love to hear from you!
